- VIRTUAL REMOTE ASSISTANT SALESFORCE UPDATE
- VIRTUAL REMOTE ASSISTANT SALESFORCE ANDROID
- VIRTUAL REMOTE ASSISTANT SALESFORCE SOFTWARE
The fanfare accompanying the launch continued, with new features and ways to use the Einstein Voice Assistant spotlighted regularly. “Einstein Voice will usher in a new era of conversational CRM, delivering new levels of productivity and redefining customer experiences with voice technology,” Salesforce CTO Parker Harris said when the voice assistant debuted at the Dreamforce conference in 2018. As Microsoft and other major enterprise platforms continue to weave voice and AI into their business services, Salesforce may make a deal to give Einstein a voice again. Along with the Amazon partnership, Salesforce worked with Apple to create a new version of its mobile app on iOS that users can control with Apple’s Siri voice assistant.
Salesforce won’t lack for partners if it chooses to experiment with voice assistants again. The timing is at least notable, even if it’s not directly connected to the end of Einstein Voice. At Salesforce, he worked a lot with Einstein in boosting its language, translation, and computer vision capabilities. Socher, who will still be an advisor for Salesforce, originally joined after Salesforce acquired his deep learning and natural language processing AI startup Metamind. Though it may coincidental, the end of the voice assistant also dovetails with the news that Salesforce chief scientist Richard Socher has just left his role to start a new company after four years. At a time when far more people are working from home and not traveling for work, it makes sense that Salesforce would want to adjust where its employees are devoting time and resources. Salesforce Anywhere is built around collaborative tools for remote work, including video and text messaging within the Salesforce system. The new Salesforce Anywhere App seems to have absorbed most of the voice assistant team. The app will include voice functionality in a new reimagined way to increase remote productivity, ease of use and collaboration.” Our learnings will continue to inform our new product, the Salesforce Anywhere App. At this time we’re discontinuing our betas of Einstein Voice Assistant and Einstein Voice Skills. “For example, Service Cloud Voice and Einstein Call Coaching are both based on voice technology, and the new Salesforce Anywhere app will also contain voice capabilities. “Voice is a priority for us at Salesforce, and voice capabilities are built into various product and Platform services,” a Salesforce spokesperson told Voicebot in an email.
VIRTUAL REMOTE ASSISTANT SALESFORCE UPDATE
The greater Einstein AI platform is not going away, however, and Salesforce is continuing to update and add new features, minus the voice assistant facet.
VIRTUAL REMOTE ASSISTANT SALESFORCE ANDROID
The official release note is very brief, just stating that “Einstein Voice Assistant is scheduled to be retired on July 10, 2020,” and that it applies to the online Salesforce system and both the iOS and Android Salesforce mobile apps. The end of the voice assistant marks a shift in priorities for Salesforce’s AI plans, just two years after it launched, and less than a year since Salesforce began opening up the platform for clients to build their own custom voice assistants.
VIRTUAL REMOTE ASSISTANT SALESFORCE SOFTWARE
Enterprise business software giant Salesforce is shutting down the Einstein Voice Assistant this month, according to the company’s newest release notes.